Online Store Return Policy
Thank you for your interest in supporting us through the online gift shop!
All gift shop sales are used to support the mission and vision of Cornell Plantations.
Which items may be returned?
You may return most unopened items purchased at our Online Store within three weeks (21 days) of the original delivery. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will credit your account fo the merchandise amount. Please include all original packaging an attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.
How do I return an item purchased from the Online Store?
We will pay return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for return shipping costs and may be charged a $5 restocking fee. Returns must be shipped prepaid. We recommend using UPS or FedEx over USPS so that you have tracking and delivery confirmation. Email firstname.lastname@example.org for return authorization. Unauthorized returns will not be accepted. We will credit your charge account within 7 days of receiving the returned item.
Ship authorized returns to the following address:
Cornell Plantations Gift Shop
Attn: Online Returns
1 Plantations Road
Ithaca, NY 14850
For questions regarding our return policy please contact us at email@example.com.